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Project Management Blog
Monday, 01 November 2010 10:32

How a Cup of Coffee Can Ruin Your Day

coffeeDanielle left the house with just five minutes to spare. It would have been better if she had left ten or fifteen minutes early because she wanted to stop and buy a cup of coffee. She decided that she could probably get in and out of the coffee house within seven minutes and that being just two minutes late to work was perfectly acceptable. Then Danielle drove to the coffee house.

When Danielle arrived at the coffee house the line seemed manageable. But quickly Danielle was able to see that she was going to be late. The line was moving slowly and it seemed to be because there was a new employee working the counter.  Danielle became impatient. She became agitated. She really wanted that cup of coffee and she really hated being late to work. She became angry. All kinds of angry thoughts went through her mind. “Why are they training a new employee in the middle of the rush? If it were not for this new person, I would not be late. This is so annoying.”

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