ICPM

No, we cannot all get along all of the time. It is unrealistic to think that all team members will absolutely agree with you or with each other all of the time. I f every time you are together, there is never any disagreement, look out – you have problems.

Drive out Fear and Create Trust

Fear encourages short-term thinking. One of Deming’s classic stories was about a foreman who didn’t stop production to repair a worn-out piece of equipment, because he feared that stopping production would mean missing his daily quota. Instead, he let production continue. When the machine failed, it forced the line to shut down for 4 days.