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Project Management Blog
Monday, 18 October 2010 10:16

Use Compassion to Overcome Conflict

compassionA little compassion can go a long way.  Imagine for a moment that one of your co-workers comes into the office late and in a bad mood. You have been waiting for them because you need their input to finish writing a proposal for a customer. You walk into their office and they snap at you, “What do YOU want?”  
What do you do?

1)    Snap back at them, “I want the proposal information that you owed me thirty minutes ago and I want it right now!” You do this because they are late, they do owe you the information and their bad mood is not YOUR problem. If they can dish it out, so can you. You need them to know that you are not their door mat.

2)    Wait a moment, remember that they have been having a tough time lately and then let them know that you are here to collect their information for the customer proposal that is due this morning. You don’t yell or respond in a hostile manner. You speak to them in calm even tones. You come from a place of trying to put yourself in their shoes, remembering that they don’t want to be unhappy and neither do you.
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