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Project Management Blog
Monday, 15 November 2010 10:37

Difficult Client? Try these Quick Tips.

difficultYour hands are sweating; your stomach is in knots. Once again you have a client who has become truly obnoxious. Somehow they are driving you crazy. If you say left, they say right. The hiring honeymoon is over and now you see that your client is – believe it or not – a difficult person.

Part of your challenge is that your attachment to the outcome of this conversation is both financial and relationship based. Oh and it is tied to money, wait did I already say that? Well which one of you is NOT in business to MAKE MONEY?

And what about being respected for your knowledge and your expertise and I’m sorry, dare I say it, what about your ego? How can this person, this client go ahead and hire you to do something and then turnaround and not listen to you or disregard your advice or even worse, ask for your input and then do the exact opposite? I mean really, WHAT IS UP WITH THAT?

Published in Blogs
Monday, 01 November 2010 10:32

How a Cup of Coffee Can Ruin Your Day

coffeeDanielle left the house with just five minutes to spare. It would have been better if she had left ten or fifteen minutes early because she wanted to stop and buy a cup of coffee. She decided that she could probably get in and out of the coffee house within seven minutes and that being just two minutes late to work was perfectly acceptable. Then Danielle drove to the coffee house.

When Danielle arrived at the coffee house the line seemed manageable. But quickly Danielle was able to see that she was going to be late. The line was moving slowly and it seemed to be because there was a new employee working the counter.  Danielle became impatient. She became agitated. She really wanted that cup of coffee and she really hated being late to work. She became angry. All kinds of angry thoughts went through her mind. “Why are they training a new employee in the middle of the rush? If it were not for this new person, I would not be late. This is so annoying.”

Published in Blogs

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