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Project Management Blog
Monday, 20 December 2010 14:02

What are the Five Conflict Resolution Modes?

conflict-resWhat are the Five Conflict Resolution Modes?
And which one do you use most often?

When you understand how you handle conflict, you can begin to understand when your approach is effective and when it is not. Then you can learn to adapt your behavior and draw from different conflict resolutions styles as-needed. There are five conflict handling modes and one of these is your preferred mode. These five modes come from the TKI or Thomas-Kilmann Conflict Mode Instrument.

What is the TKI? The TKI is a questionnaire designed to measure how you tend to handle inter-personal conflict. This is expressed using five modes (which we will cover next) and two dimensions:

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We’ve beaten Mr. Genius, Ms. Bellows, Mr. Promise and Mrs. Process.  But what chance do we have against Ms. Meetings?  She is very sweet.  As a matter of fact, she brings donuts to all of her meetings.  And she certainly has a lot of them.  Any time there is a question she calls a meeting.  She has regularly scheduled Status Meetings, Team Meetings, Progress Meetings and Recap meetings.  During testing there is a meeting at 7:00 AM to determine the daily schedule, a meeting at noon to check on status and one at 6:00 PM to review results.  Then every hour on the hour she meets with the individual areas to make sure progress is being made.  She even had a couple of meeting to determine why productivity was so low.
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Petra Goltz, PMP asks: How do you see the role of a project or program manager changing to keep pace with today's fast moving commercial environments?

I say: That's an very interesting question. Without giving it too much thought, I can see the following trends taking place:

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