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Project Management Blog

When we started out ten years ago, we had a simple product, no real competitors and product installation was so easy that project management for customer rollouts didn’t seem very useful to us.  Over time, as the flexibility of our products increased, we added a professional services capability to our company that was, in its earliest stages, somewhat haphazard and delivered inconsistent results to our customers.  This led to customer satisfaction issues that were a real impediment to our success as an organization.  Since delivering demonstrable customer value is the only moral way to achieve business success in our industry, we knew we had to fix this problem quickly.

Published in Blogs
Monday, 07 May 2007 08:50

Less Obvious ROI

When I was working with a system support group we had to scramble each month to determine the Return on Investment (ROI) for the system enhancements.  Changes ranged from new reports to added functionality with other odd things in between.  Needless to say, determining the ROI for adding a product color field to a report lacks a certain excitement and requires a lot of creativity.  Technically it is the responsibility of the business group to assign ROI, but it generally falls on the technical team to make it happen. 
Published in Blogs
Thursday, 25 January 2007 15:15

Stakeholder Management

You should recognize the importance of involving stakeholders in the development of the project plan. It is the responsibility of the project manager and the project team to create an environment in which all stakeholders can contribute as appropriate, but recognize that who contributes and the level of the contribution will vary by stakeholder. There are usually a number of people who are either directly involved in a project or who have a stake in its outcome. These people are called stakeholders. The key stakeholders in most projects are:

Published in Blogs

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