ICPM

One of the most important traits of a leader is "Confidence". Confidence is sometimes appearing as knowing what to do. Both Customers and project team members expect the Project Manager to have the answer.  The team will come to the PM asking what to do in a given situation. Sometimes answer is easy, other times.... Someone once said to me: “People are coming to me with problems, but when I ask about possible solutions they often provide a well-thought out, reasonable solution which is usually a good resolution. However, they are hesitant to make decision on their own and wait for the PM to make it for them. Can this be thought of as "Risk Transfer"? Sure... Team members don’t want to make decisions, even when they’re rather safe decisions, they would rather transfer the risk of the decisions outcome to the PM. Makes sense right? I'm sure you've seen this before in a project you've lead. A good leader is one who knows what to do and looks confident with his decisions. When the PM appears as though he/she doesn’t know what to do, you can be sure the project team is even in worse condition.

Quality Assurance covers all activities from design, development, production, installation, servicing and documentation. It introduced the sayings "fit for purpose" and "do it right the first time". It includes the regulation of the quality of raw materials, assemblies, products and components; services related to production; and management, production, and inspection processes. One of the most widely used paradigms for QA management is the PDCA (Plan-Do-Check-Act) approach, also known as the Shewhart cycle. The main goal of QA is to ensure that the product fulfills or exceeds customer expectations. PDCA (also known as the Deming Cycle, Shewhart cycle, or Deming Wheel) is an iterative four-step quality control strategy.

Become familiar with the test that you are about to take and have a mental plan for how you will spend your time most productively during the examination.  If you follow a positive plan of action as you take the test, you will be less likely to feel helpless or to be preoccupied with anxious thoughts. Here are some useful test-taking tips: