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Project Management Blog
Thursday, 25 January 2007 21:17

Quality Control

The PMBOK defines quality control as “monitoring specific project results to determine if they comply with relevant quality standards and identifying ways to eliminate causes of unsatisfactory performance”.

Cause and Effect Diagrams (also referred to as Fishbone Diagrams OR Ishikawa diagram)

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Thursday, 25 January 2007 21:08

Quality Assurance

Quality Assurance covers all activities from design, development, production, installation, servicing and documentation. It introduced the sayings "fit for purpose" and "do it right the first time". It includes the regulation of the quality of raw materials, assemblies, products and components; services related to production; and management, production, and inspection processes. One of the most widely used paradigms for QA management is the PDCA (Plan-Do-Check-Act) approach, also known as the Shewhart cycle. The main goal of QA is to ensure that the product fulfills or exceeds customer expectations. PDCA (also known as the Deming Cycle, Shewhart cycle, or Deming Wheel) is an iterative four-step quality control strategy.

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